Custom Jewelry Terms of Service, Policies & Guarantees
Understanding Our Custom Jewelry Policies & Order Process
Welcome to the Olertis Terms of Service — a comprehensive overview of how we protect your payment information and ensure secure transactions, as well as the terms that apply to all aspects of our custom jewelry design process (including ring resizing, remake policy & client guarantee).
This is where you can read the full Terms & Conditions of working with us on a custom piece of jewelry. This section outlines what we do to ensure full transparency at every step of working with clients, as well as detailed information about the after-sales warranty we offer on all custom jewelry pieces.
Browse Policies
Payments, Rush Orders & Ownership
Payment Methods, Deposit & Financing Options
Secure payment options, deposit requirements, and available financing plans.
Rush Orders & Expedited Production Pricing
Priority timelines and additional fees for faster delivery — clearly explained.
Design Repeat & Intellectual Property Rights
Re-order the same design and understand who owns the rights to your custom jewelry design.
Heirloom Stones & Jewelry Transformation
Set your inherited stones or repurpose old jewelry into a new custom piece.
CAD Design, Prototypes & Revisions
CAD, 3D Model & Prototype Approval
Review digital renderings, wax or metal prototypes before final production.
Design Revisions: Included & Extra Fees
Standard revision rounds and billing for additional design changes.
Shipping, Packaging & Official Documents
Insured Shipping with Tracking & Signature
Fully insured delivery, real-time tracking and signature confirmation.
Jewelry Box, Certificate, Warranty & Receipt
Luxury packaging, stone certificates, warranty card and official receipt.
Warranty, Return Policy & Ring Resizing
Return & Remake Policy (Design Match Guarantee)
If the final piece doesn’t match the approved design — remake or return terms.
Warranty & After-Sales Service Coverage
Comprehensive warranty coverage, expert repairs, ongoing maintenance, and dedicated client support.
Wrong Ring Size? Free Resize Policy
Complimentary resizing if the ring size is incorrect — conditions apply.
